河内华丽高级酒店-住客评论

Guest（情侣） 2025-10-01
A truly fantastic stay! We can't fault this hotel. Our experience was wonderful from start to finish. The hotel itself is spotless and very well-kept. What really stood out, however, was the staff—they were incredibly friendly and went the extra mile to make us feel welcome and valued. The location is ideal for exploring Hanoi's Old Quarter, with everything within easy walking distance. We particularly loved being just a short stroll from the lake, allowing for a beautiful morning walk each day. We also made time to visit the spa, which was a lovely and relaxing treat. Overall, a brilliant hotel that we would highly recommend and would not hesitate to book again.
酒店回复：
Thank you so much for your truly wonderful review! We’re delighted to know that you had such a fantastic stay and enjoyed every aspect - from our location and spa to the warm hospitality of our team. Your kind words mean a lot to us and will surely encourage all our staff to keep delivering the best service possible. We’ll be absolutely thrilled to welcome you back on your next visit to Hanoi!
Guest（情侣） 2025-10-01
This hotel was located perfectly in the old french quarter and it was so convenient for us to walk around. The staff were very kind and helpful and took care of us the entire time. Jacob was especially helpful and always so humble. It was a pleasure meeting him. The rooms were clean, and the beds were comfortable. Breakfast was also good, and we enjoyed it, however, there could be a few more options available. The pool area was beautiful and the views from the bar were lovely. I especially enjoyed the spa downstairs and highly recommended trying the coffee scrub treatment ??
酒店回复：
Thank you very much for sharing such a thoughtful review. We’re delighted to know that you enjoyed our ideal location, comfortable rooms, and relaxing spa experience. Jacob and the entire team truly appreciate your kind recognition — it was a pleasure taking care of you throughout your stay. Your feedback on breakfast variety is well noted and will help us enhance our service further. We look forward to the pleasure of welcoming you back on your next visit to Hanoi!
Guest（与好友旅游） 2025-10-01
The hotel was in a great location. Only a 20 minute walk from train street and you pass pretty shops. The breakfast was great too. Had some good options. They have a beautiful indoor pool with a nice view of the city. The staff are friendly and eager to help, I loved May’s service. She was friendly and helpful. They gave us a little goodie bag at check out.
酒店回复：
Thank you very much for your kind review! We’re delighted to know you enjoyed our central location, breakfast options, and the indoor pool with its city view. It’s wonderful to hear that May provided such friendly and helpful service - we’ll be sure to share your compliments with her. The small goodie bag at check-out is our way of showing appreciation for our valued guests. We hope to welcome you back to Splendid Premium Hotel in the near future.
Guest（与好友旅游） 2025-10-01
The location is great. It’s about a 20 minute walk to Hanoi train street. There are many cafe’s and restaurants nearby. The hotel has a great breakfast selection and amazing local coffee. The staff are helpful, friendly and polite. May was great! The hotel also has a very lovely indoor pool with a great view of the city as well as a nice rooftop bar. They also gave us a lovely goodie bag at check out.
酒店回复：
Thank you very much for your thoughtful review. We’re delighted that you enjoyed our convenient location, breakfast selection, and local coffee, as well as the indoor pool and rooftop bar. It’s wonderful to know that our team, especially May, made your stay pleasant with their friendly and helpful service. We’re also glad you liked the small goodie bag at check-out. We truly appreciate your kind feedback and hope to welcome you back to Splendid Premium Hotel soon.
Guest（与好友旅游） 2025-09-01
Excellent location. Great service from the staff. Specifically Rachel, Tony, Happy and Lily. Exemplified what guest service is all about.
酒店回复：
Dear Chieh Loong,Thank you very much for taking the time to share such wonderful feedback. We are truly delighted to know that you enjoyed both our central location and, most importantly, the attentive service provided by our team.Your kind recognition of Rachel, Tony, Happy, and Lily means a great deal to us. Each of them strives every day to go above and beyond to ensure that our guests feel comfortable, cared for, and welcomed like family. It is so rewarding for us to hear that their dedication and warm hospitality exemplified what true guest service is all about.At Splendid Premium Hotel, we believe that genuine service makes all the difference, and it is always our greatest pleasure to see our guests leave with lasting memories of their stay. Your comments will certainly motivate our entire team to continue delivering the highest standards of service.We sincerely look forward to welcoming you back in the future for another memorable and enjoyable experience.
Guest（与好友旅游） 2025-09-01
Very nice hotel, cozy room, in old quarter and everything is near, helpful and friendly staffs, we stay in balcony room but some rooms with internal windows facing other room and it’s normal in old quarter because the lands is small
酒店回复：
Dear Hari,Thank you so much for sharing your experience with us. We are delighted to hear that you enjoyed our hotel, the cozy room, and the convenient location right in the heart of the Old Quarter, with everything close by. It is also wonderful to know that our team’s friendliness and helpfulness made your stay more enjoyable.We appreciate your kind understanding about the room layout in the Old Quarter, where limited land often results in some rooms having internal windows. We are glad that your balcony room provided you with extra comfort and a pleasant view.Your feedback means a lot to us, and we truly hope to have the opportunity to welcome you back again soon for another enjoyable stay in Hanoi.
Guest（情侣） 2025-08-01
All of the staff at checkin were very friendly & helpful in making sure check in was a smooth process, after providing copy of reservation & passports to confirm booking a welcome drink was provided. Ms Kate was super efficient & friendly & escorted us to the room to show us all the amenities & gadgets. Bell boys carried our bags into & out of the hotel. There had been a water outage impacting the city earlier but we were ok in the hotel & didn’t experience any impact from it. We stayed in room 601, it was massive with a king bed & leather 2 seater lounge, a small (standing only) balcony & seperate bathroom which had a bath, shower x 2 options & toilet, the water strength was good. No English language channels on the TV but does have Netflix etc. As non smokers we did experience an issue with the main AC unit with the smell of cigarettes notable when turned on. There is a second smaller unit which managed well to keep room cool & we didn’t end up using it again. We advised reception & maintenance promptly came & cleaned the filters. Turned out last guests had been smoking in the room. We stuffed up the safe combination & a quick call to reception & someone was up in no time to fix it. On level 6 street noise was not an issue. Drinks in the fridge were not cold, but switching the plug into another power point proved a winner & drinks were cold. We let reception know. Small issues in the scheme of things. Rooms go to level 10 & then stairs to level 11 & 12 where the gym, pool, restaurant & rooftop bar are located. Staff are very friendly throughout the hotel. Our room was cleaned & replenished daily. We had a couple of drinks in the rooftop bar, the views are great & beers were cold& service was good. Breakfast is on level 12 & has a wide array of western & Asian food options & plenty of seating, staff are very friendly & they clean up tables promptly. The food was fresh & plentiful with lots of hot & cold options. There is a plunge pool & has 4 pool loungers & a further lounge area upstairs. It’s not a large space but given the hotels location in the old quarter, it’s lucky to have a pool. Had Swedish massages in the on site day spa, which is located in the basement, amenities are clean & staff on point with their massage techniques. Settling of our account & check out by Mr Rachel was prompt & a small gift provided to us. Overall, we enjoyed our time in this hotel, highlights are very efficient & friendly service throughout, room size, proximity to tourist areas & hotel amenities. Highly recommend this hotel to anyone wanting to stay in the old quarter. The on duty manager was friendly & keen to know about our experience. The hotel has only been open 4 months, but you couldn’t tell, the kindness of staff is what makes this hotel standout, it’s definitely worth staying at.
酒店回复：
Dear Angie West,Thank you so much for taking the time to share such a detailed and thoughtful review of your recent stay with us. We are truly delighted to know that you enjoyed your experience and appreciated the friendliness and helpfulness of our team, from the smooth check-in process with a welcome drink to the attentive service provided by Ms. Kate, Ms. Rachel, our bell staff, and our colleagues at reception.It is wonderful to hear that you were pleased with the size and comfort of your room, the amenities, our convenient location, and the many facilities available, including our rooftop bar, breakfast service, and day spa. Your kind words about our staff’s efficiency and genuine hospitality mean a great deal to us, as we always strive to create a warm and welcoming environment for every guest.We are also grateful for your understanding regarding the minor issues you encountered, such as the air conditioning odor, fridge temperature, and safe reset. We are pleased that our team was able to respond promptly and resolve these matters for you. Your constructive feedback is invaluable, and we will continue to ensure that every detail meets the highest standard.It is an honor to receive your high recommendation, and we are especially touched by your recognition of our team’s kindness and dedication. We truly look forward to welcoming you back in the future for another enjoyable and memorable stay in the heart of the Old Quarter.Kind regards,Anna (Ms.)Phone number: (+84) 335 84 5294Sales Executive DepartmentAddress: 36 / 30 Lo Su, Hoan Kiem Dis, Ha Noi, VietnamHotel phone number: (+84 24) 3938 5858 - 3938 3636
Guest（与好友旅游） 2025-07-01
Had a wonderful stay at splendid premium! The service is outstanding. The staff were really friendly and helpful when we needed assistance. They greet us warmly daily, and offered recommendations for the attractions around. Breakfasts were wonderful!! I was also really surprised at how neatly folded our clothes were after sending them for wash every night!:) The lounge is really cosy, very spacious and empty. The walls and interior are really artistic. Had a few bumps during our experience such as having a stench in our original room and the aircon not being cold. However the service here is really wonderful, the staff were very accommodating and catered to our needs immediately by making the necessary adjustments! I would come again if I’m back in Hanoi! Missing them already:)
酒店回复：
Dear Klein, Josh, Kemp, and Keith,Thank you so much for your heartfelt review! We’re truly delighted to hear that you had a wonderful stay at Splendid Premium and that our team made your experience memorable. Your kind words about our staff, service, breakfast, and lounge truly mean a lot to us. We already miss you too and can't wait to welcome you back to Hanoi soon. Take care until we meet again! ??Warm regards,Splendid Premium Hotel.
Guest user（Business travelers） 2024-12-01
the hotel very good location /central.of.aldquater in hoan kiem lake also service very excellent especial JACKY hotel manager look after us alot when our famiily staying this hotel . they have tour desk you can book.everything there .
酒店回复：
On behalf of all Splendid Hotel staff, we would like to thank you for choosing us as a place to stay during your travel/work stay in Hanoi, Vietnam. We hope to welcome you in the future to bring customers the best experience. Much appreciate! Best regards, The Customer Service Department
Guest user（Solo travelers） 2024-12-01
Mr. Dong and Ms. Rachel helped me a lot. the room is very good, and comfortable. it is not really big but good for me. the breakfasts is very very delicous
酒店回复：
On behalf of all Splendid Hotel staff, we would like to thank you for choosing us as a place to stay during your travel/work stay in Hanoi, Vietnam. We hope to welcome you in the future to bring customers the best experience. Much appreciate! Best regards, The Customer Service Department

河内华丽高级酒店

客户评价 由实住客人提供的真实点评

Guest（情侣） 2025-10-01

Guest（情侣） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（与好友旅游） 2025-10-01

Guest（与好友旅游） 2025-09-01

Guest（与好友旅游） 2025-09-01

Guest（情侣） 2025-08-01

Guest（与好友旅游） 2025-07-01

Guest user（Business travelers） 2024-12-01

Guest user（Solo travelers） 2024-12-01

客户评价由实住客人提供的真实点评