河内华丽高级酒店-住客评论

Guest user（Couples） 2024-12-01
Hotel under renovation there’s some noise? Windows don’t have isolation and there’s to much noise in the room? Heating doesn’t work
酒店回复：
On behalf of all Splendid Hotel staff, we would like to thank you for choosing us as a place to stay during your travel/work stay in Hanoi, Vietnam. We hope to welcome you in the future to bring customers the best experience. Much appreciate! Best regards, The Customer Service Department
Guest user（Couples） 2024-11-01
Highly recommend hotel. Right in the middle of old town and many shops and food nearby. Service staffs are very friendly and attends to your needs almost immediately. Would like to shout out to Jacky, the manager of the hotel. Gave us a temporarily room to rest in as we arrived at 6am while we wait for our actual room
酒店回复：
On behalf of all Splendid Hotel staff, we would like to thank you for choosing us as a place to stay during your travel/work stay in Hanoi, Vietnam. We hope to welcome you in the future to bring customers the best experience.Much appreciate! Best regards,The Customer Service Department
Guest user（与好友旅游） 2024-11-01
比较小的一个酒店。环境挺好的了，当然相比国内肯定是比不了，毕竟在越南。位置也挺好的，离那个湖很近。酒店的人特别好，因为刚开始进去的屋子有点气味，后来免费帮我升级了一个房间，走的时候还送了我伴手礼。????
酒店回复：
On behalf of all Splendid Hotel staff, we would like to thank you for choosing us as a place to stay during your travel/work stay in Hanoi, Vietnam. We hope to welcome you in the future to bring customers the best experience. Much appreciate! Best regards, The Customer Service Department
Guest user（Couples） 2024-10-01
Good hotel , good staff, good breakfast,central location
酒店回复：
Dear Value Guest , Thank you for sharing your fantastic review! It's wonderful to hear you had such a positive stay at Splendid Premium Hotel .Your comments about our prime location, and welcoming staff are truly appreciated. We strive to provide a comfortable and convenient experience for all our guests, and it sounds like we achieved that for you. Also, hearing that our staff was attentive and went above and beyond to accommodate your needs makes us very proud.Splendid Premium Hotel's location is indeed ideal for exploring Hanoi's Old Quarter .Thank you again for choosing us,. We would love to welcome you back and create another memorable stay whenever your travels bring you back to Hanoi. Warm regards, Tony Customer Service Manager
Guest user（Business travelers） 2024-10-01
Wonderful welcoming atmosphere. The receptionists and hotel manager accommodated our needs. The manager offered to look after our bags securely enabling us to travel lightly whilst exploring Hanoi. Would recommend it to anyone.
酒店回复：
Dear Value Guest ,Thank you for sharing your fantastic review! It's wonderful to hear you had such a positive stay at Splendid Premium Hotel .Your comments about our prime location, and welcoming staff are truly appreciated. We strive to provide a comfortable and convenient experience for all our guests, and it sounds like we achieved that for you. Also, hearing that our staff was attentive and went above and beyond to accommodate your needs makes us very proud.Splendid Premium Hotel's location is indeed ideal for exploring Hanoi's Old Quarter and surrounding attractions, with plenty of delicious food options nearby.Thank you again for choosing us,. We would love to welcome you back and create another memorable stay whenever your travels bring you back to Hanoi. Warm regards, Tony Customer Service Manager
Guest user（Couples） 2024-10-01
I have stayed at this lovely hotel only for 1 night but deff recommended here. Beautiful room with easygoing location, near the lake and the old quarter. They even upgraded my room to a Suite room, very appreciated. All of the staffs are very friendly and helpful, special thanks to Anna, she help me to book the trip to Ha Long Bay and even some recommendations about North and South of Vietnam
Guest user（Family） 2024-10-01
It was nice stay. Hotel staff especially Mr Jacky kindly supported for our stay. We had aircon trouble, sooner a staff arranged another temporary room for short stay. Hotel facilities are partly old but renovation has been continued. If all works is completed, it becomes more nice. And location is the best in old quarters.
酒店回复：
On behalf of all Splendid Hotel staff, we would like to thank you for choosing us as a place to stay during your travel/work stay in Hanoi, Vietnam. We hope to welcome you in the future to bring customers the best experience. Much appreciate! Best regards, The Customer Service Department
Guest user（Couples） 2024-10-01
This hotel is still not complete. A lot of construction still on-going. The first room we checked-in was not finished. Even the blinds/curtains on the glass wall between bedroom and bathroom was missing. Totally disappointing! But, I would give full marks to the manager and the front office team. They were very courteous, and helpful. They facilitate an early checkin without even asking! They were personally checking and helping with every small details of our stay, travel itinerary, tour bookings, food, etc. They were very cooperative and more than willing to offer complimentary cabs and drinks when we let them know about the disappointments around the room quality and facilities. To summarise, what was started off as a bad experience was turned into an memorable stay by a highly professional, friendly team!!
酒店回复：
On behalf of all Splendid Hotel staff, we would like to thank you for choosing us as a place to stay during your travel/work stay in Hanoi, Vietnam. We hope to welcome you in the future to bring customers the best experience. Much appreciate! Best regards, The Customer Service Department
Guest user（Family） 2024-10-01
Five star experience. We will definitely come back. Breakfast was spectacular. Our manager Patrick was very accommodating. The team is very welcoming and polite.
酒店回复：
On behalf of all Splendid Hotel staff, we would like to thank you for choosing us as a place to stay during your travel/work stay in Hanoi, Vietnam. We hope to welcome you in the future to bring customers the best experience.Much appreciate! Best regards,The Customer Service Department
Guest user（独自旅游） 2024-10-01
酒店位置好，近还剑湖，周围吃饭的地方很多，到哪都方便。房间很干净，早餐很赞！酒店工作人员都很nice，能看出在服务方面下了很多功夫。尤其是Nova，专门的中文对接人员，管家服务，非常贴心热情，中文也很好。向她谘询了去下龙湾旅游的事宜，并最终从这里定了两天一晚的游船，事实证明非常明智，特别完美的旅行！
酒店回复：
On behalf of all Splendid Hotel staff, we would like to thank you for choosing us as a place to stay during your travel/work stay in Hanoi, Vietnam. We hope to welcome you in the future to bring customers the best experience.Much appreciate! Best regards,The Customer Service Department

河内华丽高级酒店

客户评价 由实住客人提供的真实点评

Guest user（Couples） 2024-12-01

Guest user（Couples） 2024-11-01

Guest user（与好友旅游） 2024-11-01

Guest user（Couples） 2024-10-01

Guest user（Business travelers） 2024-10-01

Guest user（Couples） 2024-10-01

Guest user（Family） 2024-10-01

Guest user（Couples） 2024-10-01

Guest user（Family） 2024-10-01

Guest user（独自旅游） 2024-10-01

客户评价由实住客人提供的真实点评